Redemption Center Hours Monday-Friday 8:30 am-4:30 am
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If you're a new member of our Radio Shopping Show family . . . welcome and congratulations! We're glad you've joined us!
If you're a frequent shopper, THANK YOU for your patronage and continued support.
To better serve you we have developed the following guidelines, which all shoppers must follow, in order for The Radio Shopping Show to continue to be a "win-win" situation for everyone.
Please carefully read the following "Rules of the Road."
It's essential that each shopper fully and completely adhere to all conditions and restrictions as stated on the front and back of our certificates.
Here are the basics:
Now, let's look at some amplifications and further information.
Please be prepared to show your Radio Shopping Show Money Saver Key Tag or other form of photo identification when picking up your certificates at our Redemption Center or at the Road Shows. This assures us you are getting the correct order!
You may pick up orders for friends or family members only if you notify us in advance of who will be picking up by calling the redemption center at 630-851-5200.
A $2.00 handling fee will be added to your total.
If you want to charge your purchase to your credit card, you must first register your credit card. Your certificate(s) will be processed and mailed to your home, usually within 48 hours.
The Radio Shopping Show is not liable for orders that are delayed, lost or stolen.
When using a certificate at a restaurant or business where a gratuity is appropriate, please make sure you leave a tip. The minimum acceptable tip is 15% of the total retail value of the bill. A tip of 20% would be even better. You must pay all applicable sales taxes. Special Note: No change will be given if you fail to use the entire amount of the certificate-no exceptions. The unused portion of a certificate is not applicable towards the tip.
All certificates must be redeemed before the expiration date. No exchanges will be given on any expired certificates and we are not able to extend any expiration date.
LOST, STOLEN, MUTILATED & EXPIRED CERTIFICATES
Lost, stolen, mutilated, and expired certificates have no value. Once you take possession of a certificate you are responsible for its safety and well being. Certificates cannot be replaced under any circumstances.
Keep the certificates you purchase in a safe place until you are ready to use them.
All certificates are subject to any restrictions or conditions listed on them. Examples of such restrictions or conditions could include: "One certificate per table, not valid on sale items, good Sunday through Thursday, Blackout Dates apply, etc."
These restrictions must be observed. Before purchasing gift certificates please review them by asking a Radio Shopping Show host or associate to explain any restrictions.
In the unlikely event of a complication involving a Radio Shopping Show or Radio Travel Show certificate, please contact The Radio Shopping Show Coordinator or an associate rather than the business in question. This will help you rapidly resolve any issue.
We encourage you to try different businesses and not to use a certificate every time you visit a given business. Keep in mind that The Radio Shopping Show exists to introduce you to new businesses and save you money. Whenever possible please spend over and above the value of the gift certificate. Be a repeat customer.
When using certificates requiring a reservation, we encourage you to plan ahead and not wait until the last minute. Plan ahead. This will help you prevent any problems.
If a valid certificate does not work, please contact us prior to the expiration date listed on the certificate. At our option we will exchange it for another certificate of equal purchase price. For example, if you purchased a $20 certificate for $8 dollars, you would be credited $8 towards the purchase of another certificate(s).
If you have any questions about this policy, please ask a Radio Shopping Show host/associate or send an e-mail to [email protected].
Please take the time to write a letter to the owner or manager of a participating business letting them know about your positive experience and how much you appreciate their being on The Radio Shopping Show.
If you are a new customer inform them that you heard about them on The Radio Shopping Show.
Also, be sure to tell your friends and family members all about the fantastic deals from great area businesses and beyond which are available every day on The Radio Shopping Show.
Have a great time shopping and saving BIG money!
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